If you don’t have the time to become an expert in technical communication yourself, I am happy to help you in person and to advise you on creating and enhancing user manuals, online help, and other forms of technical documentation and user assistance.
Often, my clients already have some first edition of their documentation. However, as the products have evolved, these documents need to be revised. In this case, I can analyze your existing documents and work out suggestions for improvement.
If needed, I can also implement the necessary changes, or I can assist you in doing so.
Other consulting projects focus on the technical side: If you are looking for authoring tools that streamline the production process of your technical documentation, I can advise you objectively without any interest in selling a particular tool. In particular, I have some long-standing expertise with help authoring tools and single source publishing solutions that create both printed user manuals (PDF) and online help (HTML, CHM) from the same, shared text base.
If needed, I can also set up the chosen tool for you, and I can create professional templates that communicate the document’s message clearly and are efficient to use for the authors.
Often, members of the development department or members of the marketing department are charged with writing technical documentation. While these persons are experts in their fields, they are not necessarily experts in technical writing. As a result, users often just don’t understand what these people are trying to say. Even worse: Often documents are so poorly structured that users don’t find the information although it might be there.
My trainings help you to make your texts clear and easy to read, and they help you to find a structure that takes the readers right to the information they need.
What’s covered within a particular training depends on your specific needs and on the prior experience of the participants. As the trainings typically are in-house trainings at your site, we can work hands-on with your individual documents, which makes the training very practical. Participants can take away concrete suggestions for improvement rather than just generic recommendations.
As an option, I can support you even after the training for some time. For example, I can provide some initial feedback on your work, and I can answer emerging questions.